Terms of Service

Last updated: February 3, 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and One Infinity Labs, Inc., a Delaware corporation (“Company,” “we,” “us,” or “our”), governing your access to and use of the Ringyo AI platform, including the website at www.ringyo.ai, AI voice agents, chat widgets, APIs, and all related services (collectively, the “Service”).

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Service.

If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms, and “you” refers to both you and that entity.

2. Account Registration

You must provide accurate, complete, and current information when creating an account.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account.
You must promptly notify us at support@ringyo.ai of any unauthorized access to or use of your account.
We reserve the right to suspend or terminate accounts that violate these Terms or our Acceptable Use Policy.

3. Service Description

Ringyo AI provides AI-powered voice agents and chat widgets for businesses, including but not limited to:

AI voice agents that answer phone calls and interact with callers
AI chat widgets for website visitor engagement
Automated appointment booking and management
Call forwarding, voicemail, and customer follow-up capabilities
Analytics and reporting on customer interactions

4. Subscriptions, Credits, and Payments

4.1 Free Trial

New users may receive a 14-day free trial with a limited number of credits. Trial terms may vary and are subject to change at our discretion.

4.2 Subscription Plans

The Service offers various subscription plans with different feature tiers and credit allocations. Current plans and pricing are available on our Pricing page. We reserve the right to modify pricing with 30 days' notice to existing subscribers.

4.3 Credits

Service usage is measured in credits. Credits are consumed by voice calls, chat interactions, and other Service features. Credit consumption rates vary by feature and are detailed in our documentation. Unused credits from monthly allocations do not roll over to the next billing period unless explicitly stated in your plan.

4.4 Payments and Billing

Payments are processed through Stripe and/or Polar.
Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your plan).
You authorize us to charge your payment method for all fees incurred.
Failed payments may result in service suspension after a grace period.

4.5 Refunds

Refunds are governed by our Refund Policy. We offer a 30-day money-back guarantee on subscription plans.

5. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. You agree not to:

Use the Service for any unlawful purpose
Use AI voice agents to impersonate real individuals without consent
Engage in spam, robocalling, or unsolicited automated communications
Attempt to reverse-engineer, decompile, or disassemble the Service
Interfere with or disrupt the integrity or performance of the Service
Use the Service to transmit harmful, offensive, or illegal content
Violate the Telephone Consumer Protection Act (TCPA), GDPR, or any other applicable telecommunications or data protection regulations

6. AI-Generated Content Disclaimer

The Service utilizes artificial intelligence to generate voice and text responses. You acknowledge and agree that:

AI-generated responses may not always be accurate, complete, or appropriate for your specific situation.
You are responsible for reviewing and validating AI agent configurations, scripts, and responses for your business context.
AI agents should not be relied upon for medical, legal, or financial advice. They are tools for business communication and appointment management.
We do not guarantee that AI responses will meet any specific accuracy standards or be free of errors.
You are ultimately responsible for the interactions your configured AI agents have with your customers and callers.

7. Intellectual Property

7.1 Our Intellectual Property

The Service, including its design, code, AI models, branding, logos, and documentation, is owned by One Infinity Labs, Inc. and is protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you ownership of the Service or its underlying technology.

7.2 Your Content

You retain ownership of the content you provide to the Service (business information, scripts, configurations). By using the Service, you grant us a limited, non-exclusive license to use your content solely to provide and improve the Service.

7.3 Feedback

Any feedback, suggestions, or ideas you provide about the Service may be used by us without obligation or compensation to you.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
ONE INFINITY LABS, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.
WE DO NOT GUARANTEE UNINTERRUPTED, SECURE, OR ERROR-FREE OPERATION OF THE SERVICE.

9. Indemnification

You agree to indemnify, defend, and hold harmless One Infinity Labs, Inc., its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

Your use of the Service
Your violation of these Terms
Your AI agent configurations and the interactions they have with third parties
Your violation of any applicable law or regulation
Any content you submit to or transmit through the Service

10. Termination

By You: You may terminate your account at any time by contacting us at support@ringyo.ai or through your account settings. Cancellation takes effect at the end of your current billing period.
By Us: We may suspend or terminate your access to the Service at any time, with or without cause, including for violation of these Terms. We will provide reasonable notice when possible.
Effect of Termination: Upon termination, your right to use the Service ceases immediately. We may delete your data after 30 days, subject to our Privacy Policy.
Survival: Sections regarding intellectual property, limitation of liability, indemnification, governing law, and dispute resolution survive termination.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. One Infinity Labs, Inc. is incorporated in the State of Delaware with its registered office at 16192 Coastal Highway, Lewes, Sussex County, Delaware.

12. Dispute Resolution

12.1 Informal Resolution

Before filing any formal dispute, you agree to contact us at legal@ringyo.ai and attempt to resolve the dispute informally for at least 30 days.

12.2 Binding Arbitration

Any dispute that cannot be resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Wilmington, Delaware. The arbitrator's decision shall be final and binding.

12.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive your right to participate in a class action lawsuit or class-wide arbitration.

12.4 Exceptions

Either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or a prominent notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.

14. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy, Cookie Policy, Acceptable Use Policy, and Refund Policy, constitute the entire agreement between you and One Infinity Labs, Inc. regarding the Service.
Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Waiver: Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
Force Majeure: We shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including natural disasters, pandemics, or infrastructure failures.

15. Contact Us

For questions about these Terms of Service, please contact us:

Email: legal@ringyo.ai
Support: support@ringyo.ai
Address: One Infinity Labs, Inc., 16192 Coastal Highway, Lewes, Sussex County, Delaware 19958, United States